We want you to be completely satisfied with your new smartphone. If you are not happy with your purchase, our policy is as follows:

• 14-Day Return Window: You have 14 days from the date of delivery to request a return for a refund or exchange.
• Condition of Return: To be eligible for a full refund, the device must be in its original, unopened packaging with all seals intact. If the device has been opened or used, a restocking fee may apply.
• Defective Items: If your device arrives with a manufacturing fault, please contact us at support@hztechnology.store immediately. We will arrange a replacement or full refund after inspecting the unit.
• Return Process: To initiate a return, contact our support team for a Return Authorization (RA) number and shipping instructions. Customers are responsible for return shipping costs unless the item is faulty.
• Refund Processing: Once your return is received and inspected, we will notify you of the approval. Approved refunds will be processed back to your original payment method within 5–7 business days.